Terms and conditions

1. DEFINITIONS AND TERMS

Fragrances For Candles – is the trade name of S.C. Geomar Concept S.R.L., a legal entity of Romanian nationality, having its registered office in Tunari, 9A Codrului Street, Ilfov, registered with the Trade Register under no. J23/5394/2020, with the unique tax identification code 43316318.

Seller – Fragrances For Candles

Buyer – any natural person over the age of 16, or legal entity, or any legal entity that creates an Account on the Website and places an Order.

Client – any natural person over the age of 16 or legal entity who has or gains access to the CONTENT, through any communication means provided by Fragrances For Candles (electronic, telephone, etc.) or based on an existing usage agreement between Fragrances For Candles and the Client, requiring the creation and use of an Account.

User – any natural person over the age of 16 or legal entity registered on the Website who, by completing the Account creation process, agrees to the specific terms of the website outlined in the General Terms and Conditions section.

Nickname – a pseudonym by which a certain User/Client/Buyer can add Content to the Website. The Nickname is associated with the User’s/Client’s/Buyer’s information on the Website under the name “Username.”

Account – the section of the Website consisting of an email address and password that allows the Buyer to place an Order and contains information about the Client/Buyer and their order history on the Website (Orders, invoices, product warranties, etc.). The User is responsible for ensuring all information entered when creating the Account is correct, complete, and up-to-date.

Favorites – a section of the Account that allows the Buyer/User to create Lists of Products and Services they wish to monitor for potential future purchases using the tracking service offered by the Seller via Commercial Communications.

List – the section of Favorites where the Buyer/User can add Products or Services they want to monitor for possible purchase, and which they can later delete or add to their shopping cart (“My Cart”).

Lists can be:

Public: any Client/Buyer/User can view the List if the Buyer/User has shared it on social media (Facebook, Twitter, Google+) or if they access the Buyer’s/User’s public profile on the Website. The Lists are public, and the Buyer/User can make them private at any time from their Account, in the Favorites section;
Private: these can be viewed only by the Account holder. The Buyer/User can make them public at any time from their Account, in the Favorites section.

My Cart – a section of the Account that allows the Buyer/User to add Products or Services they want to purchase either at the time of adding them or at a later time; if the Products or Services are not purchased at the time of adding them to the cart by placing the Order, the Buyer/User will benefit from the tracking service offered by the Seller through receiving Commercial Communications.

Website – the online store hosted at the web address fragrancesforcandles.com and its subdomains.

Order – an electronic document serving as a form of communication between the Seller and the Buyer through which the Buyer expresses the intention to purchase Products and Services from the Website.

Products and Services – any product or service listed on the Website, including those mentioned in the Order, to be provided by the Seller to the Buyer under the concluded Contract.

Campaign – the commercial action of displaying a limited number of Products and/or Services with a predefined stock, for a limited time, as set by the Seller.

Contract – the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of both parties.

Content – includes:

all the information on the Website that can be visited, viewed, or otherwise accessed using electronic equipment;
the content of any email sent to Buyers by the Seller through electronic and/or other available means of communication;
any information communicated by an employee/collaborator of the Seller to the Buyer, via any contact method specified or not;
information related to the Products and/or Services and/or pricing practiced by the Seller at a certain time;
information related to the Products and/or Services and/or pricing practiced by a third party with whom the Seller has partnership agreements, at a certain time;
data about the Seller, or other privileged data related to the Seller.

Review – a written evaluation by the owner or beneficiary of a Product or Service, based on their personal experience and ability to provide quality commentary and to state whether the Product or Service complies with the specifications provided by the manufacturer.

Rating – a way to express the level of satisfaction of a User/Client/Buyer with a product. Ratings are expressed in stars, with each Product being rated from one to five stars. The satisfaction level will always be associated with the written review by the User/Client/Buyer regarding a Product or Service.

Comment – a critical appreciation or observation made in response to a Review or another comment.

Question – a request addressed to other Users/Clients/Buyers with the purpose of obtaining information about the Products or Services on the respective page.

Answer – a written piece of information provided to the User/Client/Buyer who asked a Question on the Website, on the page of a specific Product. The Answer serves as an explanation given by one User/Client/Buyer to another in the context of a discussion.

Document – these Terms and Conditions.

Commercial Communications – any type of message sent (such as: email/SMS/telephone/mobile push/webpush/etc.) containing general and thematic information, details about products similar to or complementary to those you have purchased, information on promotions or offers, details regarding Products and Services added to the “My Account/My Cart” or “My Account/Favorites” sections, as well as other commercial communications such as market research and opinion polls.

Transaction – the collection or reimbursement of an amount resulting from the sale of a Product and/or Service by Fragrances For Candles to the Buyer, using the card payment processing services agreed upon by the Seller, regardless of the delivery method.

Green Stamp Fee – the amount expressed in lei, paid by the Seller to the authorized company responsible for the collection, transport, and recovery/recycling of electrical and electronic equipment waste, as provided by applicable legislation.

Specifications – all specifications and/or descriptions of the Products and Services as stated in their respective descriptions.

2. CONTRACTUAL DOCUMENTS

2.1. By placing an Order on the Website, the Buyer agrees to the form of communication (telephone or email) through which the Seller conducts its commercial operations.

2.2. The notification received by the Buyer after placing the Order serves as information and does not constitute acceptance of the Order. This notification is made electronically (via email) or by telephone.

2.3. For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order. If the quantity of Goods and/or Services is changed, the Buyer will be notified via the email address or phone number provided when placing the Order, and the paid amount will be refunded.

2.4. The Contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, via email and/or SMS, the shipping confirmation notification for the Order.

2.5. The document and information made available by the Seller on the Website will serve as the basis for the Contract, supplemented by the warranty certificate issued by the Seller or one of its suppliers for the purchased Goods.

3. ONLINE SALES POLICY

3.1. Access to place an Order is permitted to any User/Buyer.

For justified reasons, Fragrances For Candles reserves the right to restrict the User’s/Buyer’s access to placing an Order and/or to certain accepted payment methods, if it deems, based on the User’s/Buyer’s conduct or activity on the Website, that their actions may in any way harm Fragrances For Candles. In any such case, the User/Buyer may contact the Fragrances For Candles Customer Support Department to be informed about the reasons that led to the application of these measures.

3.2. Communication with the Seller can be carried out through direct interaction, including online support (Live Chat), or through the contact addresses listed in the “Contact” section of the Website. The Seller has the freedom to manage the information received without being required to justify its decisions.

3.3. In the event of unusually high traffic from a specific internet network, Fragrances For Candles reserves the right to require Users/Buyers to manually enter captcha-type validation codes in order to protect the Website’s information.

3.4. Fragrances For Candles may publish on the Website information about Goods and/or Services and/or promotions offered either by itself or by third parties with whom Fragrances For Candles has partnership agreements, for a limited time and within the limits of available stock.

3.5. All prices for the Goods and/or Services displayed on the Website are expressed in EURO, Romanian Lei (RON), Bulgarian Lev BGN, Hungarian Forint HUF.

3.6. As required by law, the price of electronic Goods displayed on the Website includes the Green Stamp Tax. The exact amount of this tax is transparently displayed on the product page and again in your shopping cart and at checkout..

3.7. In the case of online payments, the Seller is not and cannot be held responsible for any additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of the Buyer’s card, if the card’s currency differs from RON. This responsibility lies solely with the Buyer.

3.8. All information used to describe the Goods and/or Services available on the Website (static/dynamic images, multimedia presentations, etc.) do not represent a contractual obligation from the Seller; they are used solely for presentation purposes.

3.9. Fourteen (14) days after purchasing a Good or Service, the Buyer will be asked to submit a Review regarding the purchased Good or Service. The request will be sent to the email address provided in the Buyer’s Account. This way, the Buyer contributes to informing other potential Users/Clients/Buyers on the Website and actively participates in the development of new Services and in providing a more detailed description of the Goods’ features.

4. ASSIGNMENT AND SUBCONTRACTING

4.1. The Seller may assign and/or subcontract a third party for services related to fulfilling the Order, with prior notice to the Buyer, without requiring their consent. The Seller will always remain responsible to the Buyer for all contractual obligations.

5. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

5.1. The Content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Website, is the exclusive property of Fragrances For Candles, with all rights obtained directly or indirectly (through licenses for use and/or publication) being reserved.

5.2. The Client/Buyer/User is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than that originally intended by Fragrances For Candles; to include any Content outside the Website; to remove any copyright markings indicating Fragrances For Candles’s ownership of the Content; or to participate in the transfer, sale, distribution of materials created through reproduction, modification, or display of the Content — except with the express written consent of Fragrances For Candles.

5.3. Any Content to which the Client/Buyer/User has and/or obtains access by any means is subject to this Document unless accompanied by a specific and valid usage agreement concluded between Fragrances For Candles and the Client, and is provided without any express or implied warranty from Fragrances For Candles regarding that Content.

5.4. The Client/Buyer/User may copy, transfer, and/or use the Content solely for personal or non-commercial purposes, only if such actions do not conflict with the provisions of this Document.

5.5. If Fragrances For Candles grants the Client/Buyer/User the right to use certain Content through a distinct usage agreement, such right shall apply only to the specific Content defined in the agreement and only for as long as that Content is available on the Website or for the duration specified in the agreement, under the defined conditions, if such conditions exist. This does not constitute a contractual commitment from Fragrances For Candles to that Client/Buyer/User or any third party who has/obtains access to the transferred Content, by any means, and who might be or becomes harmed in any way as a result of that Content, during or after the expiration of the usage agreement.

5.6. No Content transmitted to the Client, User, or Buyer through any means of communication (electronic, telephone, etc.), or obtained by accessing, visiting, and/or viewing the Website, shall be considered a contractual obligation of Fragrances For Candles and/or of any Fragrances For Candles employee/representative who facilitated the transfer of the Content, if applicable, with respect to that Content.

5.7. Any use of the Content for purposes other than those expressly permitted in this Document or by the accompanying usage agreement (if such exists) is strictly prohibited.

6. ORDER

6.1. The Client/Buyer may place Orders on the Website by adding the desired Goods and/or Services to the shopping cart and completing the Order by making payment through one of the expressly indicated methods. Once added to the cart, a Good and/or Service is available for purchase only as long as stock is available. Adding a Good/Service to the cart without completing the Order does not constitute an order and does not automatically reserve the Good/Service.

6.2. By completing the Order, the Buyer confirms that all data provided, necessary for the purchase process, is accurate, complete, and true at the time of placing the Order.

6.3. By completing the Order, the Buyer agrees that the Seller may contact them, by any means available or agreed by the Seller, in any situation where contacting the Buyer is necessary.

6.4. The Seller may cancel the Order placed by the Buyer, with prior notification and without any subsequent obligation of either party toward the other and without any party being entitled to claim damages in the following cases:

6.4.1. the Buyer’s card-issuing bank does not approve the transaction, in the case of online payment;
6.4.2. the transaction is invalidated by the card processor approved by Fragrances For Candles, in the case of online payment;
6.4.3. the information provided by the Client/Buyer on the Website is incomplete and/or incorrect.

6.5. The Buyer has the right to withdraw from the Contract, i.e., return a Product or cancel a Service, within 14 calendar days without giving any reason and without incurring costs other than delivery fees. According to GEO No. 34/2014, the return period expires 14 days from:

the day the Buyer takes physical possession of the last Good – in the case of multiple products ordered in a single order delivered separately;
the day the Buyer takes physical possession of the last batch or piece – in the case of a product delivered in several lots or pieces.

6.5.1. If the Buyer cancels an order after the products have already been handed over to the courier by the Seller, the Seller may invoice the Buyer for the delivery service cost.

6.6. If the Buyer decides to withdraw from the Contract, they may complete the online contact form available at: https://fragrancesforcandles.com/contact/

6.7. If the Client/Buyer requests withdrawal from the Contract within the legal withdrawal period, any gifts accompanying the product must also be returned. If the Order was paid, the Seller will refund the amount within a maximum of 14 (fourteen) days from the date the Seller is informed of the Buyer’s decision to withdraw. The refund will be made as follows:

6.7.1. For Orders paid by bank card → refunded to the account used for payment. Alternatively, at the Buyer’s express request and consent, the refund can be provided via a voucher for the value of the returned product.

6.8. The Seller may delay the refund until the returned Goods are received.

6.9. If the Product is returned in a condition that no longer allows it to be sold as new (opened or damaged packaging, missing accessories, damaged or worn product), we reserve the right to charge a fee for restoring the product to its initial condition or to cover the price difference for selling the item as reconditioned. Alternatively, at the Buyer’s request, the product may be resent, with shipping costs borne by the Buyer.

Depreciation of Returned Goods

Because in distance sales the Buyer cannot inspect the Goods before the contract is concluded, they have the right to withdraw. For this reason, the Buyer is allowed to test and verify the Goods to determine their nature, characteristics, and functioning — except for products where testing involves consumption (e.g., weight, volume).

To determine the nature, characteristics, and functionality, the Buyer must handle and inspect the Goods as they would be allowed to do in a physical store. Example: the Buyer may try on a clothing item but not wear it on multiple occasions.

The Buyer is responsible only for the decrease in the value of the Goods caused by handling other than what is necessary for determining their nature, quality, and functionality.

If the Buyer exercises the right of withdrawal after using the Goods beyond the acceptable limits, the Buyer is responsible for any decrease in value.

Accessories (user manuals, CDs, cables, etc.) and the original packaging are integral parts of the Good. When exercising the right of withdrawal, the Buyer must return the item in its original, undamaged packaging, protected (e.g., wrapped in plastic stretch film or a cardboard box), and with all its accessories.

Goods returned with signs of use (stains, scratches, dents, cracks, hits, etc.) will only be accepted after they are brought into sellable condition — involving costs of cleaning, cosmetic repairs, part replacement, etc., or for resale as Refurbished/Resealed. The final value will be determined based on parts needing replacement and the labor required or as the difference between the initial new product value and its resale price.

Any reduction in the value of the Goods due to improper handling is the Buyer’s responsibility. For clarity, the Seller may retain an amount between 5% and 50% of the original product value, depending on the situation. The depreciation fee will be communicated to the Buyer upon receipt of the returned Goods.

6.10. If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the Seller will inform the Client/Buyer and refund the value of the Good and/or Service to the Buyer’s account within a maximum of 7 (seven) days from when the Seller became aware of the issue or when the Buyer explicitly requested to cancel the Contract.

6.11. Product availability on the Website will be displayed as follows:

“in stock” – more than 3 units available at Fragrances For Candles
“limited stock” – less than 3 units available at Fragrances For Candles
“supplier stock” – not available at Fragrances For Candles, a sales representative will contact you shortly to confirm availability
“on order” – not in Fragrances For Candles’s or supplier’s stock, availability will be checked and communicated
“pre-order” – not available at all; supplier delivery estimate will be provided by a sales representative
“out of stock” – product is no longer available
“temporarily unavailable” – product cannot currently be procured from the supplier

7. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to companies and to contracts concerning:

Bespoke/Personalized Goods: The supply of goods that are made to the consumer’s specifications or are clearly personalized (e.g., custom-blended fragrances, personalized candle labels).
Perishable Goods: The supply of goods that are liable to deteriorate or expire rapidly. This includes, but is not limited to, raw materials like fragrance oils and waxes once their original sealed packaging has been opened. Once unsealed, these products are susceptible to contamination, degradation from air or light exposure, or alteration of their chemical composition, which would compromise their quality, purity, and performance for sensitive applications such as candle making. Their original commercial value as a pristine raw material cannot be guaranteed after being exposed.
Sealed Goods for Health/Hygiene Reasons: The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. Specifically, for raw materials such as fragrance oils and waxes, if their protective seal, cap, or packaging has been broken or opened, they are deemed unsuitable for return for health and hygiene protection. This is due to the irreversible risk of contamination (e.g., introduction of foreign particles, moisture, or other substances), alteration of product integrity, and the impossibility of verifying their original purity and quality required for safe and effective use in cosmetic or home fragrance applications. Products unsealed by the consumer cannot be resold as new, pristine, and untampered materials.
Goods Inseparably Mixed: The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items. Should a consumer mix our raw materials (e.g., soy wax and fragrance oil) with other substances or materials after delivery, these mixed goods become inseparable from their new composition and are not eligible for return.
Services Already Performed: The provision of services if the performance has begun with your explicit prior consent and your acknowledgment that you will lose your right of withdrawal once the contract has been fully performed by us.
Digital Content (Started Performance): The supply of digital content which is not supplied on a tangible medium if the performance has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.
Urgent Repairs/Maintenance: Contracts where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance.
Accommodation, Transport, Catering, Leisure (Specific Date/Period): The provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance.

8. CONFIDENTIALITY
8.1. Fragrance For Candles will maintain the confidentiality of all information of any kind that you provide. Disclosure of the provided information will only be made under the conditions specified in this Document.

8.2. No public statement, promotion, press release, or any other form of disclosure to third parties regarding the Order/Contract shall be made by the Buyer/Client without the prior written consent of the Seller.

8.3. By transmitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to such information and materials, including the right to use, reproduce, display, modify, transmit, and distribute them. You also agree that the Seller may freely use, for its own benefit, any such information, ideas, concepts, know-how, or techniques that you send through the Site. Fragrance For Candles shall not be subject to any obligations regarding the confidentiality of the submitted information, unless otherwise specified by applicable law.

9. COMMERCIAL COMMUNICATIONS
9.1. The Buyer/User/Client may modify at any time their option regarding the consent given to the Seller for receiving Commercial Communications containing general and thematic information, including information about offers or promotions, as follows:

9.1.2. by changing the settings in the Account under the “My Subscriptions” section;
9.1.3. by accessing the unsubscribe link displayed in the Commercial Communications received from the Seller; or
9.1.4. by contacting the Seller.

9.2. By adding Goods or Services to the “My Cart” section of the Account, the Seller will send the Buyer/User Commercial Communications regarding:

– price changes of Goods or Services added to the “My Cart” section,
– recommendations for Goods or Services similar to those added to the “My Cart” section,
– the presence of Goods or Services in the “My Cart” section, and
– stock availability of the Goods or Services added to the “My Cart” section.

By adding Goods or Services to the “Favorites” section, the Seller will send the Buyer/User Commercial Communications regarding:

– price changes of Goods or Services added to the “Favorites” section,
– recommendations for Goods or Services similar to those added to the “Favorites” section, and
– stock availability of the Goods or Services added to the “Favorites” section.

9.3. Following the purchase of a Good or Service, the Seller will send the Buyer/User Commercial Communications with:

– suggestions for Goods or Services recommended to be used together with the purchased Good or Service.

9.4. The Client/User may unsubscribe at any time from the Commercial Communications mentioned in point 9.3 above by accessing the unsubscribe link displayed in the commercial messages received from Fragrance For Candles or by contacting Fragrance For Candles for this purpose.

9.5. Additionally, to improve our Goods and Services offering and the shopping experience, we will use your data for market research and opinion surveys. The information obtained from such market research and opinion surveys will not be used for advertising purposes but solely for the purposes mentioned above. Your responses to market research and opinion surveys will not be associated with your identity, nor will they be shared with third parties or published. You may object to the use of your data for market research and opinion surveys at any time by accessing the unsubscribe link in the message or by contacting Fragrance For Candles.

10. INVOICING – PAYMENT
10.1. The prices of Goods and Services displayed on the website Fragrance For Candles exclude VAT in accordance with applicable legislation. The final price, at the checkout page, will be calculated with all taxes and VAT included. If necessary, Romanian VAT will be applied.

10.2. The price, payment method, and payment deadline are specified in each Order. The Seller will issue an invoice to the Buyer for the delivered Goods and Services. The Buyer is responsible for providing all the necessary information required for the issuance of the invoice in accordance with the applicable legislation.

10.3. The Seller will send the Buyer the invoice related to the Order that includes Goods and/or Services sold by Fragrance For Candles, as well as for any other payments related to the Order, exclusively in electronic format, either by adding the invoice to the Buyer’s Account or by email, to the email address provided by the Buyer in their Account.

10.4. To ensure proper communication of the invoice related to the Order, the Buyer is responsible for updating their Account information whenever necessary and for accessing the information and documents related to each Order available in the Account.

10.5. Through this communication method, by accessing their Account, the Buyer will have a record of the invoices issued by Fragrance For Candles and can save and archive them at any time and in any way they choose.

10.6. By submitting the Order, the Buyer agrees to receive invoices in electronic format, either by them being added to their Account by Fragrance For Candles or sent via email to the address provided in their Account.

10.7. If these documents are unavailable in the Account for more than 48 (forty-eight) hours, please report this issue to: contact@fragrancesforcandles.com

10.10. The User’s/Buyer’s card details will not be accessible to Fragrance For Candles and will not be stored by Fragrance For Candles or by the integrated payment processor on the Site, but only by the entity authorizing the Transaction or another entity authorized to store card identification data. The User/Buyer will be informed about the identity of this entity before entering the card details.

10.11. In certain cases, to maintain the security of Transactions, the Buyer may be required to authorize payment by re-entering their Account password or using fingerprint authentication on mobile devices that support this feature.

10.12. For security reasons, the User/Buyer is advised not to remain logged in on the Site and not to enable the automatic login option on mobile devices. Sharing the account password is not permitted, and the use of a strong password is recommended (e.g., at least eight characters including uppercase and lowercase letters, numbers, and special characters).

10.13. Online payment can be made safely with your personal or company bank card. Accepted cards include those issued under the VISA (Classic and Electron) and MASTERCARD (including Maestro with CVV2/CVC2 code) logos. No additional fees are charged for transactions. Card data is processed exclusively on PlatiOnline’s servers. The security of your information is ensured by the fact that PlatiOnline does not store your card’s confidential data but transmits it encrypted via a secure connection to the processing bank. Thus, your information remains safe. Regardless of the currency in your account, transactions are processed in RON (Romanian lei) at your bank’s exchange rate.

10.14. For card payments, the transaction will appear on your account statement as Fragrance For Candles.

11. DELIVERY OF GOODS
11.1. The delivery conditions for Goods and Services sold by Fragrance For Candles can be found in the Order Delivery section.

11.2. The Seller will ensure the proper packaging of the Goods and the inclusion of accompanying documents.

11.3. The Seller will deliver Goods and Services only within European Union.

11.4. In the case of returns, for orders paid by card, the amount will be refunded to the same card used for the transaction, within 3–30 days from the return acceptance date.

11.5. In case of products damaged during transport:
A. The Buyer will receive replacement products in a future order or upon request. The shipping costs will be borne by the Buyer in both cases.
B. The Buyer will receive the value of the products via bank transfer to the account provided by the Buyer or in cash at the address provided by the Buyer, with the cash transfer costs borne by the Buyer.

12. WARRANTIES
12.1. All Goods sold by Fragrance For Candles, with the exception of resealed Goods, benefit from warranty conditions in accordance with current legislation and the manufacturers’ commercial policies. The Goods are new (except for resealed products), in their original packaging, and sourced from authorized suppliers of each respective manufacturer.

12.2. For Goods sold and delivered by Fragrance For Candles, the warranty certificates are issued directly by the manufacturer and are valid for new products for a period of 12 months from the date the Buyer takes possession of the product, based on the invoice issued by Fragrance For Candles.

12.3. To ensure the proper communication of the warranty certificate related to the Ordered Goods, the Buyer is responsible for updating their Account information whenever necessary and for accessing the information related to each Order available in the Account.

12.4. If the Buyer wishes to send the product for warranty service, they will bear the delivery cost.

13. TRANSFER OF OWNERSHIP OF GOODS
13.1. Ownership of the Goods will be transferred upon delivery, after payment has been made by the Buyer, to the location indicated in the Order (delivery being understood as the signing of the transport document provided by the courier or the signing of the invoice in the case of deliveries made by the Seller’s staff).

14. LIABILITY
14.1. The Seller shall not be held liable for any damages of any kind that the Buyer or any third party may suffer as a result of the Seller fulfilling any of its obligations under the Order, nor for damages resulting from the use of the Goods and Services after delivery, especially for their loss.

14.2. By creating and using an Account, the User/Buyer assumes responsibility for maintaining the confidentiality of their Account data (username and password) and for managing access to the Account. To the extent permitted by applicable law, the User/Buyer is responsible for all activity carried out through their Account.

14.3. By creating an Account and/or using the Content and/or placing Orders, the Client/User/Buyer expressly and unequivocally accepts the Website’s Terms and Conditions in their latest updated version, as made available on the Website at the time of Account creation and/or Content use and/or Order placement.

14.4. The Seller reserves the right to update and modify the Website’s Terms and Conditions periodically to reflect any changes in the operation of the Website or in legal requirements. The updated Document is binding on Clients/Users/Buyers from the moment it is published on the Website. In the event of any such changes, we will display the revised version of the Document on the Website, which is why we encourage you to check its content periodically.

15. WRITING REVIEWS, COMMENTS, QUESTIONS, AND ANSWERS
15.1. Users/Clients/Buyers may write Reviews, Comments, Questions, and Answers in the “Customer Questions and Answers” and “Reviews” sections. The information posted can be both positive and negative, and must refer to the characteristics and usage of a product or service.

15.2. By submitting any Review/Comment/Question/Answer on the Site, Users/Clients/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content.

15.3. Each User/Client/Buyer agrees, when posting a Review/Comment/Question/Answer, to comply with the following rules:

– Refer only to the characteristics and/or use of a specific product or service, avoiding information that may change (such as price or promotional offers) or details regarding the Order process;
– Use only the Romanian language. Commonly accepted non-Romanian words or expressions relevant to the field (e.g., mouse, notebook, plug and play) are allowed;
– Use appropriate, non-offensive language, avoiding terms that may insult or affect other Users/Clients/Buyers;
– Ensure the content is correctly placed: Questions in the “Customer Questions and Answers” section, and Reviews in the “Reviews” section;
– Ensure that the submitted information is realistic, accurate, non-misleading, and compliant with applicable laws, including respecting the rights of others (e.g., copyright, trademarks, licensing, publicity, privacy);
– Use this feature only to communicate or obtain additional details about a specific product or service on the Site, without referring to other companies selling similar products or services;
– Do not provide or request any personal data (contact details, delivery or home addresses, phone numbers, emails, names, etc.) or any other information that could lead to the disclosure of such data;
– Do not post information and/or links (URLs) to other commercial websites engaged in the same business activity as the Seller;
– Do not attempt to misuse the services provided by the Seller or post Reviews/Comments/Questions/Answers that contain advertising materials;
– Do not use Reviews/Comments/Questions/Answers as a means of communication with the Seller – for this, the contact information listed on the Site should be used.

15.4. In addition to a realistic, critical evaluation, when posting a Review, the User/Client/Buyer must also add a relevant Rating for the respective product or service. Reviews and their accompanying Ratings contribute to the overall Rating of the product or service, which appears in parentheses next to its title. A Review with a high Rating increases the overall Rating, while a Review with a low Rating decreases it.

Users/Clients/Buyers who attach photo or video files to Reviews must comply with the following rules:

– Uploaded files must contain images and/or videos referring to the product or service being reviewed, ensuring that the content respects copyright laws;
– Uploaded files must not contain violence, adult content, offensive language, or content that offends any person/group based on race, ethnicity, religion, disability, gender, age, veteran status, sexual orientation, or political beliefs;
– Uploaded files must not include information about other individuals;
– Uploaded files must not contain URLs or watermarks linking to websites that conduct the same commercial activity as the Seller.

15.5. When a Review/Comment/Question/Answer is flagged by a User/Client/Buyer as inappropriate based on a subjective opinion, the content will be carefully reviewed by the Seller to determine if it violates the Website’s Terms and Conditions. Texts, photos, or videos will only be removed from the Site following this review by the Seller.

15.6. If the Seller finds repeated violations of the Terms and Conditions, it reserves the right to suspend the User’s/Client’s/Buyer’s ability to post Reviews/Comments/Questions/Answers in the “Customer Questions and Answers” and “Reviews” sections.

For complaints or inquiries related to a purchased Good and/or Service, Buyers can use the complaint form available on the Site: https://fragrancesforcandles.com/contact. The maximum resolution period for complaints or inquiries is 30 calendar days from the date of receipt.

If you have a complaint, you can use the online dispute resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr.

16. PERSONAL DATA PROCESSING
16.1 What Personal Data We Process

We generally collect your personal data directly from you, giving you control over the type of information you provide. Here are examples of the personal data we collect:

When you create an account on Fragrances For Candles: We collect your email address, first name, and last name.
In your personal account (“My Account”) on the Fragrances For Candles platform: You have the option to provide additional information, such as: your photograph, gender, nickname, mobile phone number, landline phone number, date of birth, education level, various delivery addresses, an alternative email address, and bank card details (for saving payment methods, if you choose this option).
When you place an order: You provide information necessary for order fulfillment, including: the desired product(s), your first name and last name, delivery address, billing details, chosen payment method, phone number, and bank card details (for processing the current transaction).

You can also register on the Fragrances For Candles platform using your existing Facebook or Google account. If you choose either of these options, you will be redirected to a page administered by Facebook Inc. / Google LLC, where they will inform you about the specific data that will be transferred to Fragrances For Candles. You can consult the privacy policies of Facebook and Google for more details:
https://www.facebook.com/about/privacy
https://policies.google.com/privacy

Furthermore, we may collect and subsequently process certain information about your behavior during your visits to our website or while using our mobile application. This data helps us personalize your online experience and provide you with offers tailored to your interests and profile. More details on this can be found in the section below concerning the purposes of processing.

On our website and in our mobile application, we may store and retrieve information using cookies and similar technologies. Our practices in this regard are fully detailed in our dedicated Cookie Policy, which we encourage you to review.

We do not collect or otherwise process sensitive data, which the General Data Protection Regulation defines as “special categories of personal data” (e.g., data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health data, or data concerning a person’s sex life or sexual orientation). Additionally, we are committed to not knowingly collecting or processing data from minors under the age of 16. If we become aware that we have inadvertently collected personal data from a child under 16 without parental consent, we will take steps to delete that information promptly.

16.2. Please refer to the Privacy Policy regarding the processing of personal data, which is part of this Document.

17. USE OF COOKIES
17.1. See the Cookie Policy, which is part of this Document.

18. FORCE MAJEURE
18.1. Neither party shall be held liable for failure to fulfill its contractual obligations if such failure—whether partial or complete, timely or proper—is due to an event of force majeure. Force majeure refers to an unforeseeable event, beyond the control of the parties, which cannot be avoided.

18.2. If the event does not cease within 15 (fifteen) days from its occurrence, each party shall have the right to notify the other of the automatic termination of the contract, without either party being entitled to claim damages from the other.

19. APPLICABLE LAW – JURISDICTION
19.1. This contract is governed by Romanian law. Any disputes arising between the Seller and Users/Buyers will be settled amicably or, if an amicable resolution is not possible, will be resolved by the competent Romanian courts located in the Municipality of Bucharest. Please note that consumers domiciled in another EU Member State may also have the right to bring proceedings in the courts of their country of domicile, in accordance with applicable EU regulations.